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Your order will be fulfilled according to the schedule below. Being out of print only means that new orders will not be taken. Has my order shipped yet? The order shipping status is:
You should have received your book at this time. If you have not, please email me and we'll figure it out. I've had a couple of books returned for various addressing issues--most people I've contacted already but some have not yet responded, perhaps my contact info is out of date or incorrect. IF YOU ARE INTERNATIONAL AND HAVE NOT RECEIVED YOUR ORDER AT THIS TIME:
It has been made aware to me that about 100 international mailing labels were slightly mis-addressed (I had shifted the suite name up by one row on a series of labels). If you have not received your order yet, PLEASE email support@xenatera.com immediately and I will resend your order [please note that I will be out of the office until August 6th, I appreciate your patience].
Please do not initiate a chargeback, it is a big pain for me to deal with a chargeback. I am currently trying to trace through all the corrupted addresses; you should expect an email by early August if I think you may be one of the unlucky ones.
Order status last updated on 7/24/2003. The shipping schedule is late because a mechanical problem at the printer's--a dented ink transfer roll, apparently. This resulted in an ink "hole" in the printed text on several of the pages. They had to reprint the entire second printing. Better that they caught the problem before the books were shipped... See pictures of your order arriving and leaving my place!
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